Known Issues and Fixes for the New Virtual Classroom

The launch of the new Virtual Classroom has been very exciting for us with the team working last Sunday to deliver better technology to our teachers and students. We know that there have been some teething troubles and we are aware of the issues reported. We sincerely apologize for the inconvenience. We are sure that our teachers do understand that we want to upgrade our technology for the better - to make classes on WiZiQ the best ever that can be. We are working on all known issues on an urgent basis and will keep you posted on the status of the fixes. Here are some of the technical problems reported by users for the new Virtual Classroom. If you are facing a problem listed here and resolution is in progress, you can check back on this post to see if the status has been updated to "Fixed":

Issue: Delay in uploading content from your desktop in an online class
Status: Fixed.

Issue: Problem in accessing past class recordings
Status: Fixed.

Issue: Problem in pausing and resuming class recordings
Status: Fixed.

Issue: The error message “you are already signed into the session on another browser or system. Please sign-out from there and refresh”.
Status: Fixed.

Issue: Screen size is too big
Status: Fixed. Now PowerPoint, whiteboard, etc. will auto-fit to your screen size.

Issue: Problem in downloading class recordings
Status: Fixed. You can now start downloading your recordings.

Issue: Play/Pause button not working in SWF files
Status: Resolution in progress.

Issue: Missing embed code for classes
Status: Resolution in progress.

As you can see, most of the issues have been resolved and the remaining two issues will be fixed soon. If you encounter any other technical problems while using the new Virtual Classroom, please write to us at support@wiziq.com.

Also, some of the issues we see our users facing is because of lack of familiarity with the new Virtual Classroom. Although we have been informing our users to test out the new Virtual Classroom repeatedly over the last 6 weeks, we realize there are many out there who haven't. So we urge you to schedule a free demo of the new Virtual Classroom with one of our support personnel so you can give the best experience to your students, as we want to give to you.

We thank you for your patience.

Besides resolving the present issues, WiZiQ has been adding new features at the same time to enhance the quality of the new Virtual Classroom. So, keep visiting this blog post for new feature updates. Below are some features that are added recently:

• A new Eraser button has been added to the objects’ panel of your new VC
• The arrow has been replaced with ‘+/-‘ symbols to expand or collapse your folders in the content library
• Next/previous buttons added in your pdf/doc/xls files, just as in ppt
• Upload content directly to the Virtual Classroom in MAC systems up to 500 KB

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Comments

[Mike]

Yeh i just checked its fixed.

[Distance Learning]

As a student, I'd be motivated to participate more in a virtual classroom if it is free of errors & has fun updates.

[WiZiQ]

@1nbm this could happen in two scenarios:

You have shared your class URL (from the browser address bar) with an attendee and that attendee has launched the class using that URL. The problem link is the one that appears in your browser's address field when the Virtual Classroom is launched and not the actual class link, which is retrieved by clicking on “Get Class Link and Embed code” Its an encrypted URL that allows only one login at a time as it's associated with your WiZiQ Id.

2. An Internet connection break at your end (a few seconds) and you log back immediately after the disconnection. In such a case, you can login after a gap of 30 seconds.

Smilies will be launched with the updated release of the new Virtual Classroom. It is due in a week or max. 2.

[1nbm]

I have attended two sessions in the past 48 hours, one as a student and one as a presenter. Both sessions ended abruptly, a couple of minutes earlier than expected, and the error message “you are already signed into the session on another browser or system. Please sign-out from there and refresh” appeared on my screen.

Also - when will the smileys be working? :)

[Tatiana]

Хотелось бы читать на русском языке